Norwegian Air Responded! Kudos!

Well, it took a little while, but considering it was a full 787 that was cancelled, that is okay.  Thye got back to us in less than 1 month. That is pretty damn good.

Our refund was processed for the nightmare (link) trip.

Norwegian processed this quicker than most any group of airlines I have dealt with. They also wrote me a letter that responded to my complaint and I appreciate that.

I give them great marks for follow up service.

By way of example, Delta hasn't responded to an issue I had with them 3 years ago. And I bring it up every survey.