So I contacted Norwegian Air - there is no address to write them a nice letter, so I had to use Chat. It did NOT go well...
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Isabel: Hi, my name is Isabel. How may I help you? JerryScott Mitchell: Hi. Is there a physical address and customer person I could send info to? Isabel: Hello Jerry Scott Isabel: What kind of information do you want to send_ JerryScott Mitchell: We
had a horrible experience recently and rather than just complain I
would love to give the company some advice. I am a frequent flyer with
other airlines and I think I could help. JerryScott Mitchell: The local (Getwick) team responded horribly JerryScott Mitchell: And I wanted to love Norwegian Air. Really JerryScott Mitchell: I'm done quick explanation: Isabel's Icon said "listening" until you actually told them you were done. Hence "I'm done" here and "eom" later
Isabel: For this you have to make a claim or feedback over our homepage https://www.norwegian.com/uk/help-contact/ under claims and feedback JerryScott Mitchell: Honestly,
I am not looking for a claim. I really want to help Norwegian Air here.
The team in London did not know (at all) what do to. In the plane and
on the ground. There is some simple training that would help. JerryScott Mitchell: eom Isabel: No, it is not a claim, you can send a feedback JerryScott Mitchell: Okay
- you guys don't care. That's cool. I'll just put that info on my blog
as well. It has over 1 million unique visitors - just wanted to help.
http://scooterm.blogspot.com/2017/11/norwegian-air-experiment-went-all-wrong.html JerryScott Mitchell: end chatFYI - The Norwegian "feedback" page is not designed for general feedback, I checked, which is why I said they aren't really looking for feedback. But I am going through it.